COOKIE NOTICE

Last updated: 22 June 2021

This Cookie Notice explains how Comvita UK Limited ("Comvita", "we", "our", "us") use cookies and similar technologies on our website, www.comvita.co.uk ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Some cookies or similar technologies that we use through the Website will collect personal information about you, or information that becomes personal information if we combine it with other data. Any personal information that we collect will be used in accordance with our Privacy Notice.


WHAT ARE COOKIES?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise auser’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies may be set by the website owner (known as "first party cookies"), or third parties (known as "third party cookies"). Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.


INFORMATION ABOUT OUR USE OF COOKIES

Our Website uses cookies for several reasons including to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. Some cookies are required for technical reasons that are strictly necessary for our Website to operate, and we refer to these as "essential" cookies. Other cookies also enable us to provide Website functionality, or to enhance visitors' experience on our Website by providing them with personalised content and advertising. This is described in more detail below.

The specific types of first and third party cookies served through our Website and the purposes they perform are described below. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.


STRICTLY NECESSARYCOOKIES

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e‐billing, cannot be provided.

You can find more information about the individual Strictly Necessary cookies we use and the purposes for which we use them below.

Cookie

Purpose

_dc_gtm_UA-121623538-1

This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.

ADRUM_BT*

AppDynamics - error tracking

CheckoutHandoverToken_V1

Used for security purposes to verify the checkout handover token

csrf_token

Used to prevent cross site request forgery, forms will not submit without it

ElysiumBasket{{sitename}}_V6

Used to store a users basket

emailReEngagementCookie

This cookie is used to prevent the email signup popup from continuously showing once dismissed.

JSESSIONID

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

locale_V6

Used to keep track of the locale the user is using

nc_clr

Checkout locale for templates

nc_s

Checkout Session ID

NSC_*

This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.

preservedReferer_V6

Keeps track of the referrer used on the site... - required for validation of affiliate referrer (for offers)

RELOAD_BASKET

Set by checkout to clear the users basket after a successful order

user_id_V6

This contains an encrypted value which is used to keep a customer logged in on site

utm_campaign_V6

Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevenation data analysis

utm_medium_V6

Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevention data analysis

utm_source_V6

Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevenation data analysis

wtid

Used for Fraud checking

actualOptanonConsent

Used to track customers choice on cookie categorisations


PERFORMANCE COOKIES

Our Website uses analytical cookies, which are categorised as “Performance” cookies. These cookies collect information about how visitors use a website. They allow us to recognise and count the number of visitors, which pages visitors go to most often, and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Thesecookiesdon’tcollectinformationthatidentifiesavisitor.Allinformationthesecookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

You can find more information about the individual Performance cookies we use and the purposes for which we use them below:

Cookie

Purpose

__cfduid

Pingdom is used to provide uptime analysis and response times for the site.

_ED0FC_V6

Used for logging destroyed sessions en-route to checkout

_ga

This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

_gat_UA-121623538-1

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

_gid

This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

ADRUM

AppDynamics - browser performance management tool uses this cookies to collect web performance data and IP addresses. Lets us monitor page load speeds and bad sessions

affil_V6

Used to track sales that have come in via an affiliate network link.

chumewe_sess

This is used to give a user's session a unique identifier.

chumewe_user

This is used to give a user a unique identifier.

dtCookie

This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. Dynatrace is a performance monitoring tool

gaVisitId

Used in the GA settings variable to assign the unique identifier to the user’s session.

thgUserId

Used to unify sessions that happen accross a single user if they are not logged in

user_transaction_ids

Used to dedupe the transaction event so that GA and Google Ads to not count the same transaction twice


FUNCTIONALITY COOKIES

Functionality cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

You can find more information about the individual Functionality cookies we use and the purposes for which we use them below:

Cookie

Purpose

LPSID-nnnnnnnn

This is a pattern type cookie associated with software from LivePerson which enables online chat functionality with site visitors. This cookie appears to be a unique session identifier.

lpTestCookiennnnnnnn

This cookie name is associated with the LivePerson chat sofware used to enable live chat on a website. It is a pattern type cookie which uses a unique identifier for each page. It appears to test whether or not the browser is set to accept first party cookies.

LPVID

This cookie name is associated with software from LIvePerson, which enables website owners to add online chat funcitonality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier.

LPVisitorID

This domain is owned by LivePerson. The main business activity is: Online Chat/Customer Data

mobile_V6

Used to help with transitioning between mobile and desktop sessions

RememberMe_{{sitename}}_V6

Once the user logs out, when they return to the login page the username field will remain populated

obfuscatedToken_V6

This is for dynamic opt in, for rate limiting


SOCIAL MEDIA COOKIES

These cookies are set by YouTube, Facebook, Twitter. These cookies recognise users of these social media sites when you view content on our Website. They also allow you to quickly share content across social media, through the use of simple sharing buttons. Social Media websites may subsequently use information about your visit to target advertising to you on other websites.

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services on our Website. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.


OTHER TRACKING TECHNOLOGIES

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website. This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will often impair their functioning.


HOW TO CONTROL COOKIES

You have the right to decide whether to accept or reject any cookies which are not strictly necessary. You can accept or reject cookies directly through our cookie banner.

You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.


UPDATING THIS COOKIE NOTICE

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Notice indicates when it was last updated.


FURTHER INFORMATION

If you have any questions about our use of cookies or other technologies, please contact us at privacy@comvita.com.