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TERMS AND CONDITIONS OF USE
Last updated: March 2023
www.comvita.co.uk (the “Website”) is operated by or on behalf of Comvita UK Limited, a company registered in England and Wales with registered number 2363015 whose registered office is at 2nd Floor 47a High Street, Maidenhead, UK, SL6 1 JT. Our VAT number is GB788077866.
The terms “we”, “our” and “us” when used in these Terms means Comvita UK Limited (“Comvita”). The terms “you”, “your” and “yours” when used in these Terms means you as a user of the Website.
1.1 Please read the following terms and conditions (the “Terms”) carefully before using the Website. These Terms form the agreement between you and us and govern your use of the Website. If you buy a product from the Website, the Terms and Conditions of Sale shall govern the purchase. In the event of any conflict or inconsistency between these Terms and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall apply.
1.2 By using the Website, you signify your agreement to be bound by these Terms. If you do not agree to accept these Terms, you should not use the Website. We recommend that you print a copy of these Terms for future reference.
1.3 We reserve the right to change the Terms and Conditions of Use and the Terms and Conditions of Sale at any time and you are advised to review the Terms regularly to ensure that you are aware of any changes. Your continued use of the Website after such changes are posted will be deemed agreement on your part to these Terms, as amended. Any changes to the Terms and Conditions of Sale only apply to purchases of Goods via the Website after the update on which the Terms and Conditions of Sale have been updated.
2.1 Copyright, database right and all intellectual property rights in the content of the Website are either owned by or are licensed to Comvita. Except as specifically provided in clause.
2.2 No part of this Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed, in any form. You are granted a limited licence to access and use the Website and to download and print one copy of any portion of the Website to which you have properly gained access. Except as set out in this clause 2.2, no part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Comvita’s prior written permission.
2.3 All trademarks and logos shown on the Website are either owned by Comvita or a third party. No rights are granted to use any trademarks or logos which appear on this Website other than as expressly set out in clause 2.2 above. For the avoidance of doubt, you may not use any meta tags or any other hidden text utilising Comvita’s trademarks without our prior written permission.
2.4 Under no circumstances shall the use of this Website grant to any user any interest in the content of the Website or in any intellectual property rights of Comvita whatsoever.
3.1 You must not alter, add to, delete, remove or tamper with the Website or any part of them or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter this Website. You must not misuse the Website by knowingly introducing viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database.
3.2 By breaching clause 3.1, you could commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to access and use our Website will cease immediately.
3.3 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
3.4 You must not access the Website for unlawful use, including use which would constitute a criminal offence under English law.
4.1 Any material posted on the Website is provided for general information only. It is not intended to amount to advice upon which you should rely and is not intended to diagnose or treat a health problem or disease. If you have a health problem or suspect you have a health problem we recommend that you consult your professional health advisers.
4.2 We reserve the right to change the content of the Website at any time to reflect changes to our Goods, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes. Material on the Website may be out of date from time to time and we are under no obligation to update such material.
4.3 We make no representation that material on the Website is appropriate for use or available outside England. If you access the Website from outside England, you are solely responsible for compliance with any applicable local law or practice.
5.1 The following provisions apply to any comments, statements, blogs, reviews, feedback or interactions that you wish to post and are posted (“Posts”) on the Website.
a. Comvita reserves the right without notice or explanation to:
b. You warrant that any Post will be of an acceptable standard and that personal abuse, foul language, inappropriate subject matter or discriminatory remarks of any nature will not be tolerated;
c. You agree to indemnify Comvita on demand for any loss or costs of whatever nature suffered by Comvita whether direct or consequential as a result of any breach by you of the warranty in paragraph (b) above.
5.2 Inappropriate Posts: Comvita has very strict policies in place which govern Posts by users. These policies are intended to ensure that only fair, factual and accurate comments and statements are posted by users. If you believe that any Post is inaccurate or inappropriate, please contact us immediately and we will do our best to resolve the issue.
5.3 In relation to any Post you own all ownership rights in your Post, but you accept that you grant Comvita a worldwide, royalty free, non-exclusive, irrevocable license (inclusive of sub-licencing rights) to howsoever use, copy or reproduce your Post in whole or in part on the Website or other permanent form, including, the right to sublicense the Post to other Comvita companies.
5.4 Contact: Comvita can be contacted in any of the following ways (for example, for further information on these Terms or any queries on them) at:
Email: [email protected]
Post: Box 220, 5 High St, Maidenhead SL6 1JN
6.1 From time to time, the Website may contain links to other websites which we consider may be of interest or helpful to you. These links are provided for your convenience only and Comvita has no control over nor is in any way responsible for the content or availability of such websites. Comvita therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
6.2 You may not link to this Website from any other website without our prior written permission. Permission for such linking may be requested by sending your name, address, website URL and details of the nature of the website to
7.1 Comvita shall not be liable to you in respect of any goods or services that are advertised or promoted on the Website by any other suppliers and you should make your own inquiries to ensure that the goods and services offered by those suppliers are suitable for your purposes, are (as the case may be) of satisfactory quality or provided with reasonable skill and care and that you have read and agreed any terms of business under which those goods and services are supplied.
8.1 You are responsible for making all arrangements necessary for you to have access to the Website.
8.2 Access to the Website is permitted on a temporary basis. We reserve the right to terminate your access to the Website or any part of them for business and operational reasons. From time to time, we may restrict access to some parts of our Website or to our entire Website for business or operational reasons. We will try to give you reasonable notice of any termination or restriction of access.
8.3 While Comvita endeavours to ensure that the Website is normally available 24 hours a day, Comvita shall not be liable if for any reason the Website is unavailable at any time or for any period.
(A) Comvita's limitation of liability in respect of consumer users.
9.1 If you are using this Website as a consumer, and not as a business user, then clauses 9.1 to 9.3 shall apply. We shall not be liable to you for any loss or damage which is not a foreseeable result of our breaking of these Terms and Conditions. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2 If you use the Website for any commercial, business or re-sale purpose we will have no liability to you for any:
9.3 Nothing in these Terms shall exclude or restrict any liability for death or personal injury arising from the negligence of Comvita or for any liability which cannot be excluded or limited by law.
(B) Comvita's limitation of liability in respect of business users.
9.4 If you are using this Website as a business user, then clauses 9.4 to 9.6 shall apply. You expressly acknowledge and agree that in no event will Comvita, its officers, directors, employees or agents be liable to you in contract, tort (including negligence and breach of statutory duty) or otherwise for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Comvita has been advised of the possibility of such damages) resulting from:
9.5 In the event that Comvita are held liable by a court of competent jurisdiction, for any loss you suffer as a result of your use of, or inability to use, the Website, Comvita's maximum liability to you will be limited to £100.
9.6 Nothing in these Terms shall exclude or restrict any liability for death or personal injury arising from the negligence of Comvita or for any liability which cannot be excluded or limited by law.
9.7 We exclude all implied conditions, warranties, representations or other terms that may apply to the Website or any material on it.
10.1 These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England. By using the Website, you accept that any dispute under these Terms or arising out of the use of the Website (including non-contractual claims or disputes) shall be subject to the exclusive jurisdiction of the English courts to which you submit (except that if you are a consumer and you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland).
10.2 You are responsible for complying with any applicable laws of the country from which you are accessing the Website.
11.1 We process personal information about you in accordance with our Privacy Notice.
12.1 If for any reason any part of these Terms is deemed to be unenforceable, then this part of the Terms will be severed and this will not affect the validity or enforceability of the remaining terms.
12.2 Any waiver by Comvita of a breach of any provision of these Terms shall not be deemed to be a waiver of any subsequent breach of any provision.
12.3 If you are using this Website as a business user, these Terms (and (if applicable) Terms and Conditions of Sale) constitute the entire agreement between you and Comvita and govern your use of the Website and supersede any prior agreements between you and Comvita in relation to the Website.
12.4 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.
1.1 These Terms and Conditions (together with the Terms and Conditions of Use) set out the terms and conditions on which we supply any of the goods ("Goods") listed on our website www.comvita.co.uk (the "Website") to you.
1.2 Please read these Terms & Conditions carefully before ordering any Goods from the Website. You should understand that by ordering any of our Goods, you agree to be bound by these Terms & Conditions.
2.1 The Website is operated by or on behalf of Comvita UK Limited, a company registered in England and Wales with registered number 2363015 whose registered office is at 2nd Floor 47a High Street, Maidenhead, UK, SL6 1JT. Our VAT number is GB788077866.
2.2 The terms “we”, “our”, “us” when used in these Terms and Conditions means Comvita UK Limited (“Comvita”).
3.1 You may place an order to purchase the Goods advertised for sale on the Website by clicking on the relevant Goods and following the on-screen instructions.
3.2 When placing an order you will be asked to provide your name and contact details (including your email address) and your delivery address. After placing an order, we will send you an email acknowledging that we have received your order and setting out a summary of your order. Please note this email is an acknowledgement of receipt of your order only and does not mean that your order has been accepted by us. Your order amounts to an offer to us to buy the relevant Goods. Your order will be subjected to acceptance by us, and we will confirm such acceptance to you when the Goods have been dispatched to you.
3.3 The contract between us will only be formed when order is dispatched to you. The contract will relate only to those Goods we have dispatched to you. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed. We reserve the right to cancel an order up to the point of delivery.
4.1 The price of each of the Goods will be as set out on our Website from time to time, except in cases of manifest error. We shall be entitled to amend the price of any Goods at our sole discretion from time to time, but no such amendment will affect orders in respect of which we have dispatched you the order.
4.2 If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email. Any cancelled orders will be refunded within 14 days of notice of the cancellation.
4.3 The prices on the Website include VAT (if applicable) but exclude delivery costs, which will be added to the total amount due once you have selected your country of delivery when you place your order.
4.4 We shall not complete your order until you have paid for it in full. Payment must be by valid credit or debit card or by PayPal and is subject to such specific payment terms as we may notify to you when you make payment, including which cards we accept.
4.5 By using a credit or debit card to pay for your order, you warrant that you are entitled to use the card. All credit and debit card transactions are subject to authorisation by the relevant card issuer. If your card issuer does not authorise payment we will not accept your order and we will not be liable for any delay or non-delivery.
5.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.
5.2 You may be required to pick up your parcel from your nearest depot in the event where the courier could not deliver it to you in person.
6.1 Once delivered, the Goods will become your responsibility and, except in relation to Goods that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss or damage after they have been delivered.
6.2 Ownership of the Goods will pass to you on delivery of the Goods to you.
7.1 This clause 7 applies to you if you are ordering Goods in your capacity as a consumer rather than as a business. If you are ordering the Goods as a business, this clause 7 does not apply to you.
7.2 You may cancel your order (or any part of it) within 14 days after the date of delivery by notifying our Customer Service team at [email protected]. If we have already dispatched the unwanted Goods to you, you must immediately return them to us unused and in their original packaging at your risk and at your cost (unless you are returning the Goods for the reasons set out under clause 8.2 below).
7.3 You must return the Goods to our warehouse at:
Comvita Returns, C/- James and James Fulfilment, Rhosili Rd, Northampton, NN4 7JEYou have a legal obligation to take reasonable care of the unwanted Goods while they are in your possession.
7.4 If a refund is payable to you, we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day on which we agree that you are entitled to a refund. We will pay the money to you using the same method originally used by you to pay for your purchase.
8.1 It is the legal duty of Comvita to supply goods which comply with all of our legal and contractual obligations.
8.2 You may return or request a replacement for any Goods claiming they are of unsatisfactory quality, unfit for purpose, not as described or defective within thirty (30) days after the date of delivery, by notifying our Customer Service team at [email protected].. Our Customer Service team will provide you with details on how to return the Goods. Once we have received the Goods, we will examine the returned Goods and we will notify you of your replacement or full refund via email within a reasonable period of time.
8.3 If applicable, we will despatch a replacement or process the refund due to you as soon as possible and, in any case within fourteen (14) days of the day we confirm via email that you are entitled to a refund for defective Goods.
8.4 Nothing in these Terms and Conditions affects your statutory legal rights, including your rights to request a repair or replace Goods after 30 days after the date of delivery, and a refund if we are unable to repair or replace the Goods.
8.5 If you have any lost or missing products from your order, please contact our Customer Service team at [email protected].
8.6 Any undelivered parcels that are returned to us, our Customer Service team will contact you via email for updated delivery information. We will not be liable for any loss should you fail to provide an updated address and contact details within 14 days of our Customer Service team first contacting you. Any redelivery costs after 14 days will be at your cost.
(A) Comvita's limitation of liability in respect of consumer users.
9.1 If you are ordering Goods as a consumer, and not as a business user, then clauses 9.2 to 9.4 shall apply.
9.2 We shall not be liable to you for any loss or damage which is not a foreseeable result of our breaking of these Terms and Conditions. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.3 If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for, any:
9.4 Nothing in these Terms and Conditions shall exclude or restrict any liability for death or personal injury arising from the negligence of Comvita or for any liability which cannot be excluded or limited by law.
(B) Comvita's limitation of liability in respect of business users.
9.5 If you are ordering Goods as a business user, then clauses 9.6 to 9.8 shall apply.
9.6 To the maximum extent permitted by law, neither we nor any of our directors, employees or other representatives will be liable for any of the following losses or damage (howsoever arising and whether such losses were foreseeable or not):
9.7 Our liability for any losses you may suffer as a result of us breaching these Terms and Conditions or for any breach of any statutory duty or negligence or otherwise is strictly limited to the total purchase price of your Goods.
9.8 Nothing in these Terms and Conditions shall exclude or restrict any liability for death or personal injury arising from the negligence of Comvita or for any liability which cannot be excluded or limited by law.
10.1 All notices given by you to us must be given to us at [email protected]. We may give notice to you at either the email or postal address you provided to us when placing your order. Notices by email will be deemed to have been received at the time of transmission and, in the case of post, 48 hours from the date of posting.
11.1 Provided that we comply with clause 11.4 if you are a consumer, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any event outside our reasonable control (a “Force Majeure Event”).
11.2 If you are ordering Goods as a business user, then this clause 11.2 will apply to you. A Force Majeure Event includes (without limitation) the following:
11.3 If you are ordering Goods as a business user, then this clause 11.3 will apply to you. our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
11.4 If you are ordering Goods as a consumer, then this clause 11.4 will apply to you. If a Force Majeure Event occurs, we will contact you as soon as possible to let you know and we will take steps to minimise the effects of the Force Majeure Event. If you are ordering Goods, and there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
12.1 If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12.2 Any waiver by Comvita of a breach of any provision of these Terms and Conditions shall not be deemed to be a waiver of any subsequent breach of any provision.
12.3 If you are ordering Goods as a business user, these Terms and Conditions (together with the Terms and Conditions of Use) constitute the entire agreement between us in relation to their subject matter and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. The parties agree that, save as expressly set out herein, neither party has relied on a statement or representation made by the other and neither party will have any liability for any untrue statement or representation made by it (whether innocently or negligently) upon which the other party relied in entering into these Terms and Conditions, unless such untrue statement or representation was made fraudulently. These Terms and Conditions shall prevail over any inconsistent terms and conditions in any other agreement between the Parties or referred to in correspondence or elsewhere and any conditions or stipulations to the contrary are hereby excluded and extinguished.
12.4 We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms and Conditions.
13.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England. By using the Website, you accept that any dispute under these Terms and Conditions (including non-contractual claims or disputes) shall be subject to the exclusive jurisdiction of the English courts to which you submit (except that if you are a consumer and you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland).
14.1 Further information on these Terms and Conditions or any queries on them can be obtained from Comvita UK Limited at: Post: Box 220, 5 High St, Maidenhead, Berkshire, SL6 1JN, United Kingdom
Email: [email protected]
15.1 All orders are subject to availability. We reserve the right to withdraw offers at any time. Not to be used in conjunction with any other promotion.
16.1 Create a Comvita account to get 15% off your first order. You will receive a promo code via email upon registration The discount will be applied to your first order when you enter the promo code provided. We reserve the right to withdraw the offer without prior notice. All orders subject to availability.
17.1 If you have a promo code, you need to enter this into the box on the 'Shopping basket' page. You can find this box towards the bottom of the page, below the order summary. Correct promo code must be entered at the basket page to redeem. Only one promo code can be used per transaction. Promo code cannot be used in conjunction with other offers and promotions. Please note that promo codes also have an expiry date, after which they are not redeemable. We reserve the right to withdraw offers at any time.
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